Our customer service managers and end-product specialists ensure that the products represented by Metsä Fibre function flawlessly and as planned.
With our powerful range of in-depth services, we aim to optimise customer processes and enable substantial savings in costs and materials. We achieve this through a profound knowledge of pulp and furnish properties and how fibres should be treated for various paper grades. We use the latest benchmarking, calculating and optimisation tools to perfect our work.
These in-depth services also include troubleshooting to identify the causes and mechanisms of problems such as deposit, holes or defects on paper and board.
For mutual benefit, we arrange a wide variety of customer-specific training sessions and seminars as a part of our service.
In-depth services include:
- Pulp evaluations and pulp comparisons
- Refining analysis and evaluation
- Attending pulp trial runs and reporting
- Technical seminars
- Training
- Troubleshooting
Also, check what our
partnership services have to offer.
Contact us and learn more about how our technical customer service can help you realise the full potential of pulp.