Every customer has an assigned technical customer service manager who serves as a contact person in all product-specific and quality-related issues. Our primary services also incorporate sustainability statements and documentation.
An annual customer satisfaction survey has shown that the expertise of the Metsä Fibre team in pulp, end-product and refining leads the field by comparison with rival raw material suppliers.
Primary services include:
- Pulp specifications
- Quality information
- Questionnaire processing
- Technical studies regarding customer claims
- Regular technical visits to customer mills
Also, check what our in-depth and partnership services have to offer.
Contact us and learn more about how our technical customer service can help you realize the full potential of pulp.