Primary services

Our primary services cover the usual technical requirements 

Every customer has an assigned technical customer service manager who serves as a contact person in all product-specific and quality-related issues. Our primary services also incorporate sustainability statements and documentation.

An annual customer satisfaction survey has shown that the expertise of the Metsä Fibre team in pulp, end-product and refining leads the field by comparison with rival raw material suppliers.

Primary services include:
  • Pulp specifications
  • Quality information
  • Questionnaire processing
  • Technical studies regarding customer claims
  • Regular technical visits to customer mills

Also, check what our in-depth and partnership  services have to offer.
Contact us and learn more about how our technical customer service can help you realize the full potential of pulp.

Contact information
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